Privacy Policy for 7kbd – How We Handle Your Data

1 Introduction

7kbd ("we", "us", "our", "the Company") operates the online betting and gaming platform accessible at 7kbd.io (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who visit or register on the Platform.

This Privacy Policy ("Policy") explains how 7kbd collects, uses, stores, shares, and protects personal information in connection with the services we provide. It also explains the choices and rights available to you in relation to your personal data.

This Policy applies to all users of the Platform, including registered account holders ("Players") and unregistered visitors. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which are available at 7kbd.io/terms-conditions, and our Responsible Gaming Policy at 7kbd.io/responsible-gaming.

2 Data Controller

7kbd is the data controller responsible for personal data processed through the Platform. As the data controller, 7kbd determines the purposes and means of processing personal data collected via 7kbd.io.

If you have any questions about how 7kbd handles your personal data, or wish to exercise any of the rights described in Section 11, please contact us using the details provided in Section 15 of this Policy.

3 Data We Collect

7kbd collects the following categories of personal data in the course of operating the Platform and providing services to Players:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless such information is voluntarily provided in a support communication or is incidentally included in identity documentation submitted for KYC purposes.

4 How We Collect Data

7kbd collects personal data through the following means:

• Direct interactions: When you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or fill in any form on the Platform, you provide data directly to us.
• Automated technologies: As you navigate the Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 8 for full details on cookies.
• Payment providers: When you process a deposit or withdrawal through bKash, Nagad, Rocket, Visa, or Mastercard, we receive transaction confirmation data from those providers. We do not store full card numbers or mobile banking PINs.
• Identity verification partners: In the course of KYC verification, we may use third-party identity verification services to authenticate documents you submit. These partners process data strictly on our behalf and under our instructions.
• Fraud and security services: We may receive data about your device, IP address, and browsing behaviour from security service providers used to detect and prevent fraudulent activity on the Platform.

5 How We Use Your Data

7kbd uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account settings, and provide access to Platform features.
• Transaction processing: To process deposits, withdrawals, and any bonus credits in your Account, and to maintain accurate financial records of all transactions.
• KYC and regulatory compliance: To verify that you meet the minimum age requirement of 21 years, to confirm your identity in accordance with anti-money-laundering requirements, and to meet any other applicable regulatory obligations.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes in a timely and effective manner.
• Platform security and fraud prevention: To detect and prevent unauthorised access, fraudulent activity, money laundering, bonus abuse, and other forms of prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor betting patterns and account activity that may indicate problem gambling behaviour, and to apply responsible gaming tools such as deposit limits or self-exclusion where appropriate.
• Service improvement: To analyse how players use the Platform in aggregate form, enabling us to improve game offerings, navigation, performance, and the overall user experience.
• Legal obligations: To comply with applicable law, respond to lawful requests from government or regulatory authorities, and to establish, exercise, or defend legal claims.
• Promotional communications: Where you have opted in to receiving marketing communications, to send you information about promotions, bonuses, and new features. You may opt out of marketing communications at any time by contacting [email protected].

6 Legal Basis for Processing

7kbd processes personal data on the following legal bases, depending on the specific purpose of processing:

• Performance of a contract: Processing is necessary to fulfil our contractual obligations to you as a registered Player, including maintaining your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including KYC, anti-money-laundering obligations, and age verification requirements.
• Legitimate interests: Processing is in our legitimate interests as a business, including preventing fraud, securing the Platform, improving our services, and detecting prohibited conduct. We ensure that such processing does not override your fundamental rights and freedoms.
• Consent: Where we rely on consent as the legal basis for processing — for example, in relation to optional marketing communications or non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7 Data Sharing & Disclosure

7kbd does not share your personal data with third parties except in the following circumstances:

• Payment processors: We share the minimum data necessary with payment providers (bKash, Nagad, Rocket, Visa, Mastercard, and affiliated banking partners) to process deposits and withdrawals on your behalf.
• Identity verification and KYC partners: We may share identity document data with third-party KYC service providers who authenticate documents strictly as data processors acting on our instructions.
• Game providers: When you play a game hosted by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited account-level data (such as a player identifier and currency) is shared with that provider to enable gameplay. No sensitive personal data beyond what is technically necessary is transmitted.
• Fraud and security providers: We share technical data (IP address, device fingerprint, session behaviour) with fraud prevention and cybersecurity service providers to protect the Platform and its users.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or government authorities where we are legally required to do so, or where disclosure is necessary to protect the safety and security of the Platform or its users.
• Business transfers: In the event of a merger, acquisition, or sale of all or a material portion of 7kbd's business assets, Player data may be transferred to the acquiring entity, subject to that entity providing equivalent privacy protections.

All third parties with whom 7kbd shares personal data are required to handle that data securely, use it only for the specific purposes for which it was shared, and comply with applicable data protection standards.

8 Cookies & Tracking Technologies

The 7kbd Platform uses cookies and similar technologies to deliver core functionality and to understand how Players interact with the site. The types of cookies we use are as follows:

7kbd does not use third-party advertising cookies, remarketing pixels, or social media tracking scripts. You may manage cookie settings at any time through your browser's privacy or settings menu. Please note that disabling essential cookies will impair your ability to use the Platform.

9 Data Security

7kbd employs a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 7kbd servers.
• Encryption of sensitive data fields (including payment identifiers and identity document data) at rest within our database infrastructure.
• Strict internal access controls ensuring that personal data is accessible only to personnel with a legitimate operational need.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Firewalls, intrusion detection systems, and continuous monitoring of server environments for anomalous activity.
• Secure disposal procedures for data that is no longer required, including cryptographic erasure of digital records and physical destruction of any hard-copy documents.

While 7kbd takes all reasonable steps to protect your personal data, no system of data transmission or storage over the internet can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights or freedoms, 7kbd will notify affected individuals and the relevant authorities in accordance with applicable law.

10 Data Retention

7kbd retains personal data only for as long as is necessary to fulfil the specific purposes for which it was collected, or as required by applicable legal, regulatory, and financial record-keeping obligations.

The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of 5 years following account closure, in line with standard financial record-keeping requirements applicable to payment service operations.
• KYC identity documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later, to meet anti-money-laundering obligations.
• Customer support communications: Retained for 3 years from the date of the last communication, for the purpose of dispute resolution and quality assurance.
• Technical and usage logs: Retained for 12 months from the date of generation for security monitoring and fraud investigation purposes.
• Marketing consent records: Retained for the duration of your account plus 3 years, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

11 Your Rights

As a data subject, you hold the following rights in relation to the personal data 7kbd holds about you. To exercise any of these rights, submit a written request to [email protected]. We will respond within 30 calendar days of receiving your request.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how that data is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent. This right is subject to overriding legal and regulatory retention obligations.
• Right to restriction of processing: You may request that 7kbd restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where 7kbd relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where 7kbd processes your data on the basis of consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

12 Third-Party Services

The 7kbd Platform integrates game content from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch and play a game from one of these providers, you connect directly to that provider's game server. The provider may collect technical data such as your player session identifier and game results to operate the game and for their own regulatory compliance purposes.

7kbd is not responsible for the privacy practices of third-party game providers. We encourage you to review the privacy policies of any third-party service with which you interact through the Platform.

Payment service providers (bKash, Nagad, Rocket, Visa, Mastercard) operate under their own privacy policies and data protection practices. 7kbd shares only the minimum data necessary to process your transaction and does not control how payment providers handle data on their own systems.

The 7kbd Platform does not embed third-party social media plugins, advertising networks, or analytics platforms that track your activity across external websites.

13 Children & Minors

The 7kbd Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the 7kbd registration and KYC process.

If we become aware that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds held in an account found to belong to a minor will be handled in accordance with applicable law.

If you believe that a minor may have registered an account on 7kbd, please notify us immediately at [email protected].

14 Changes to This Policy

7kbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered Players by email at the address associated with their account and will publish the updated Policy on the Platform with a revised effective date.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how 7kbd protects your personal data.

Previous versions of this Privacy Policy may be requested by contacting [email protected].

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7kbd handles your personal data, please contact us using the details below. All privacy-related communications should be clearly marked to ensure prompt routing to our data protection team.

• Privacy & Data Queries: [email protected]
• Subject Line for Data Rights Requests: "Data Rights Request"
• Subject Line for Privacy Concerns: "Privacy Concern"
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to respond to all privacy-related enquiries within 4 business hours and to action all formal data rights requests within 30 calendar days.